At 1300 Melbourne Taxis, we value your time and strive to provide reliable and punctual taxi services across Melbourne. We also understand that plans may change, so we have outlined our cancellation and refund policy to ensure transparency and fairness for all our customers.
1. Cancellations by Customers
- You may cancel your booking at any time before the driver is dispatched.
- If you cancel at least 2 hours before the scheduled pick-up time, no cancellation fee will apply.
- Cancellations made less than 2 hours before the pick-up time may incur a cancellation fee to cover driver and operational costs.
2. No-Show Policy
If the driver arrives at the pick-up location and you do not show up or cannot be contacted, the booking will be treated as a no-show, and the full fare may be charged.
3. Refund Policy
- Refunds are applicable for prepaid bookings cancelled within the permitted timeframe (at least 2 hours before pick-up).
- Refunds will be processed using the original method of payment within 5–7 business days.
- In case of service issues caused by us (e.g., vehicle breakdown, driver unavailability, or delays beyond reasonable limits), you will be eligible for a full refund.
4. Modifications
- You can modify your booking (time, location, or date) up to 2 hours before the scheduled pick-up, subject to vehicle availability.
- Last-minute modifications may be treated as cancellations if a driver has already been dispatched.
5. Contact for Cancellations & Refunds
To cancel, modify, or request a refund for your booking, please contact us via:
Phone: 0424 074 002
Email: 1300airporttaxis@gmail.com
6. Exceptions
Special events, wedding transfers, and long-distance bookings may have different cancellation terms. These will be clearly communicated at the time of booking.
Melbourne
